Customers have a variety of payment options, including credit cards, debit cards and PayPal.Īfter a customer pays for their order, they can see real-time updates in the app to know when their food will be ready and the time it will be delivered. Once a customer has placed their order, they enter their preferred payment method to complete the sale. After logging in, they can look for a specific restaurant or a certain type of food, such as Mexican or barbecue. How does Grubhub work? For consumersĬustomers can access Grubhub through the company’s website or mobile app. Grubhub provided nearly $9 billion in gross food sales to local takeout restaurants in 2020. Grubhub partners with over 300,000 restaurants in more than 4,000 cities in the United States to make food delivery easier for both the restaurant and the customer.

Customers can use Grubhub’s app or website to place an order for takeout or delivery. Grubhub is an online food delivery application that connects customers directly to restaurants.

Here’s how the restaurant partnership program works. That being said, if you are new to the restaurant delivery service game, Grubhub is a good place to start. Of course, there are other services that have grown significantly in popularity in recent years (especially during the pandemic), like DoorDash and Uber Eats, that you may want to consider using. Thus far, Grubhub has purchased Seamless, Yelp’s Eat24, Delivered Dish, Restaurants on the Run, LAbite, Dotmenu, AllMenus and Campusfood, among others. For years, the company was the leader in market share, and its revenue has risen each year since it went public in 2014. The best way to determine if an online ordering and delivery service is right for your restaurant is to understand how these types of deals are structured and how the actual ordering process works.įor the sake of simplicity, we will use Grubhub as the primary example.

However, partnering with third-party sales processing and delivery companies, such as Grubhub, isn’t a cut-and-dried decision. To stay relevant and reach a broader audience, many independent restaurateurs are jumping on the online ordering bandwagon.

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